Privacy Policy

Your Trust is Our Most Valuable Asset: How We Protect and Use Your Information

At DECKIFY LLC (“we,” “us,” “our,” “Company,” “DECKIFY”), we recognize that your privacy is a fundamental right, and we are deeply committed to protecting the personal information you share with us. This comprehensive Privacy Policy (“Policy”) meticulously outlines how we collect, use, disclose, and safeguard your information when you visit our website deckify.site (the “Site”) or make a purchase from us. It is our pledge to be transparent about our data practices, giving you control and confidence in your interactions with DECKIFY. By accessing our Site and providing your personal data, you consent to the practices described in this Policy. We encourage you to read this document carefully to understand our views and practices regarding your personal data and how we will treat it. We adhere to applicable data protection laws and regulations, and we continuously review and enhance our security protocols to ensure the highest level of protection for your information.

I. Information We Collect: A Detailed Overview

We collect information to provide you with a seamless, personalized, and secure experience. The data we gather can be categorized as follows:

1. Information You Provide Voluntarily (Directly)

This is information you consciously provide to us during various interactions with our Site and services.

  • Personal Identifiers: When you create an account, place an order, or contact our customer service, we collect information such as your:

    • Full Name

    • Billing and Shipping Address(es)

    • Email Address

    • Phone Number

  • Payment Information: When you make a purchase, our payment processor, Stripe, collects your payment details. As stated in our Payment Methods policy, we do not store sensitive payment information like full credit card numbers on our servers. Stripe handles and stores this data in a PCI-DSS compliant manner.

  • Commercial Information: Records of products purchased, viewed, or placed in your shopping cart.

  • Customer Correspondence: Any communications, feedback, surveys, or requests you send to us.

2. Information Collected Automatically (Through Technology)

As you navigate through our Site, certain information is automatically collected about your device and browsing actions.

  • Device Information: This includes information about your web browser, IP address, time zone, and some of the cookies installed on your device.

  • Site Usage Information: We collect data about how you interact with the Site, including the individual web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site (e.g., clicks, scrolling, mouse-overs). This is often referred to as “Log Data.”

  • Location Data: We derive an approximate location (at the city or country level) from your IP address to tailor your experience (e.g., to show prices in your local currency and calculate shipping costs).

  • Cookies and Similar Tracking Technologies: For detailed information, please refer to our dedicated Cookie Policy section below.

3. Information from Third Parties

We may receive information about you from other sources to help us improve and personalize our service.

  • Analytics Providers: Such as Google Analytics.

  • Advertising Networks: To help us deliver relevant advertisements.

  • Payment Processors: Stripe provides us with a tokenized confirmation of your payment and the last four digits of your card for verification and customer service purposes.

II. How We Use Your Information: The Purposes Behind the Data

We use the information we collect for various business purposes, always grounded in a lawful basis:

  • To Fulfill Your Orders and Contract:

    • Process your payments and arrange for shipping.

    • Send you order confirmations, invoices, and shipping notifications.

    • Provide customer support and manage returns or warranty claims.

    • (Lawful Basis: Performance of a Contract)

  • To Communicate with You:

    • Respond to your inquiries, comments, and feedback.

    • Send you important administrative information regarding the Site, such as changes to our terms, conditions, and policies.

    • (Lawful Basis: Legitimate Interests, Performance of a Contract)

  • For Marketing and Advertising (with your consent where required):

    • Send you marketing communications about our products, promotions, and news, if you have opted-in to receive them.

    • Display targeted advertisements to you on other websites you visit, based on your browsing behavior on our Site (retargeting).

    • (Lawful Basis: Consent, Legitimate Interests)

  • To Improve and Secure Our Site:

    • Analyze how customers use the Site to identify trends and improve our website’s functionality, user experience, and product offerings.

    • Conduct internal research and development.

    • Monitor and prevent security incidents, protect against malicious, deceptive, or illegal activity, and prosecute those responsible.

    • (Lawful Basis: Legitimate Interests)

  • To Comply with Legal Obligations:

    • Comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

    • (Lawful Basis: Legal Obligation)

III. How We Share Your Information: Our Commitment to Limited Disclosure

We do not and will not sell your personal data to third parties. We only share your information in the following limited circumstances:

  • Service Providers (Data Processors): We share your data with trusted third-party vendors who perform services on our behalf, under strict data processing agreements. These include:

    • Payment Processors: Stripe, for secure payment handling.

    • Shipping and Fulfillment Partners: Carriers like FedEx, UPS, and freight companies to deliver your orders.

    • Cloud Storage and Hosting Providers: Such as Amazon Web Services or Google Cloud Platform.

    • Analytics and Marketing Tools: Such as Google Analytics, Meta Pixel, and email marketing platforms like Mailchimp.

  • Business Transfers: In the event of a merger, acquisition, financing, or sale of all or a portion of our assets to another company, your information may be transferred to the successor entity.

  • Legal Compliance and Safety: We may disclose your information if we are required to do so by law or in response to a valid legal request (e.g., a court order, subpoena, or search warrant). We may also disclose information to protect our rights, property, or safety, or that of our users or others.

  • With Your Consent: We may share your information for any other purpose with your explicit consent.

IV. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small data files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the site owners.

How We Use Cookies

We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until they expire or you delete them) for the following purposes:

  • Essential/Strictly Necessary Cookies: These are required for the basic functions of the Site, such as enabling you to log in to your account and process payments. You cannot opt-out of these.

  • Performance and Analytics Cookies: These allow us to count visits and traffic sources to measure and improve Site performance. They help us know which pages are popular and how visitors move around the Site.

  • Functionality Cookies: These enable the Site to provide enhanced functionality and personalization, such as remembering your login details or language preferences.

  • Targeting and Advertising Cookies: These cookies may be set through our site by our advertising partners. They are used to build a profile of your interests and show you relevant ads on other sites.

Your Control Over Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.

For more detailed information about the specific cookies we use, please contact us at lamgiang.deckify@gmail.com.

V. Data Security: How We Protect Your Information

We have implemented robust technical and organizational security measures designed to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. Our security measures include:

  • Encryption: We use SSL (Secure Sockets Layer) technology to encrypt data transmitted between your browser and our servers.

  • Tokenization: As detailed in our Payment Methods policy, we use tokenization for payment data, ensuring your full financial details are never stored on our systems.

  • Access Controls: Access to your personal data is restricted to authorized employees and contractors who need the information to perform their job functions. They are subject to strict contractual confidentiality obligations.

  • Regular Security Assessments: We regularly review and update our security practices to incorporate new technologies and methods.

While we take these reasonable measures to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

VI. Data Retention: How Long We Keep Your Information

We will retain your personal information only for as long as is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we no longer have an ongoing legitimate business need to process your personal information, we will either delete or anonymize it. For example, we will retain order information for a minimum of 4 years for tax and accounting purposes.

VII. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccurate or incomplete data we hold about you.

  • Right to Erasure (the “Right to be Forgotten”): You can request that we delete your personal data under certain circumstances.

  • Right to Restrict Processing: You can request that we suspend the processing of your personal data.

  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.

  • Right to Object: You can object to our processing of your personal data, particularly for direct marketing purposes.

  • Right to Withdraw Consent: Where we rely on your consent to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable data protection laws. We may need to verify your identity before processing your request.

VIII. International Data Transfers

DECKIFY LLC is based in the United States. If you are accessing our Site from outside the U.S., please be aware that your information will be transferred to, stored, and processed in the U.S., where our servers are located and our central database is operated.

The data protection laws in the U.S. may differ from those in your country. By using our Site, you consent to the transfer of your information to the U.S. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

IX. Children’s Privacy

Our Site is not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personal information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us. If we become aware that we have collected personal data from Children without verification of parental consent, we take steps to remove that information from our servers.

X. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other reasons. The “Last Updated” date at the top of this page will indicate when the latest revisions were made. We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any changes signifies your acceptance of the updated Policy.

XI. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please do not hesitate to contact us:

DECKIFY LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: lamgiang.deckify@gmail.com
Phone: +84909250525

We are committed to working with you to resolve any complaints or concerns you may have.